FREE SHIPPING - CANADA & AUSTRALIA
Terms of service
General Terms and Conditions of Juliette & Claire
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Withdrawal period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Long-term contract: a distance contract for a series of products and/or services, where the delivery and/or purchase obligation is spread over time;
Durable data carrier: any means that allows the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the consumer’s right to cancel the distance contract within the withdrawal period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded as part of an organized system for distance selling of products and/or services, where up to and including the conclusion of the contract only one or more means of distance communication are used;
Means of distance communication: methods that can be used to conclude a contract without the consumer and the entrepreneur being physically present in the same place at the same time;
General Terms and Conditions: these general terms and conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Email: info@juliette-claire.com
Yes we do dropshipping.
Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before a distance contract is concluded, the consumer will be provided with the text of these general terms and conditions. If this is not reasonably possible before the contract is concluded, the consumer will be informed where the terms and conditions can be viewed and that they will be sent free of charge upon request.
If the contract is concluded electronically, the text of these terms may be provided electronically in such a way that the consumer can store them on a durable data carrier. If this is not possible, the consumer will be informed where the terms can be accessed electronically and that they will be sent upon request.
If specific product or service conditions apply in addition to these general terms, paragraphs 2 and 3 apply accordingly, and in case of conflicting conditions, the consumer may rely on the provision most favorable to them.
If one or more provisions of these general terms and conditions are void or become void, the remainder of the contract remains in force. The invalid provision will be replaced by a valid one that comes closest to the original intent.
Situations not covered by these terms and conditions will be judged “in the spirit” of these terms.
Uncertainties about the interpretation or content of one or more provisions will be interpreted “in the spirit” of these terms and conditions.
Article 4 – The Offer
If an offer is limited in duration or subject to conditions, this will be explicitly stated in the offer.
Offers are non-binding. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the offered products and/or services. Descriptions are sufficiently detailed to enable the consumer to assess the offer. If the entrepreneur uses images, they are a true representation of the offered products/services. Obvious errors in the offer are not binding.
All images, specifications, and data in the offer are indicative and do not justify compensation or contract dissolution.
Product images represent the products as realistically as possible. However, the entrepreneur cannot guarantee exact color matches between images and actual product colors.
Each offer contains information that clearly indicates to the consumer the rights and obligations that come with accepting the offer, including:
The price, excluding customs clearance fees and import VAT. These costs are borne by the customer. The postal or courier service applies special import regulations for deliveries to EU destinations and charges the recipient accordingly;
Any shipping costs;
The manner in which the agreement will be concluded and what actions are required;
Whether the right of withdrawal applies;
Payment, delivery, and performance conditions;
The deadline for accepting the offer or the period the price is guaranteed;
Communication costs if they differ from the basic rate;
Whether the contract will be archived and how the consumer can access it;
How the consumer can verify and, if necessary, correct the information provided;
The languages in which the contract can be concluded besides German;
Codes of conduct the entrepreneur complies with and how to view them;
The minimum duration of a distance contract for continuing or periodic delivery of products or services;
Optional: available sizes, colors, material types.
Article 5 – The Contract
Subject to paragraph 4, the contract is concluded when the consumer accepts the offer and fulfills the stated conditions.
If the consumer accepts the offer electronically, the entrepreneur shall immediately confirm receipt of acceptance electronically. Until confirmation is received, the consumer may dissolve the contract.
If the contract is concluded electronically, the entrepreneur takes appropriate technical and organizational measures to protect data transmission and ensure a secure web environment. If the consumer pays electronically, appropriate security measures will be taken.
The entrepreneur may assess – within the law – whether the consumer can fulfill payment obligations and any other factors relevant to a responsible contract conclusion. If the entrepreneur has valid reasons, they may refuse the order or apply special conditions.
Upon delivery, the entrepreneur provides the consumer with:
The business address for complaints;
Conditions for exercising the right of withdrawal or a clear statement if the right is excluded;
Information on existing customer service and warranties;
The data as per Article 4(3), unless already provided;
Conditions for terminating long-term contracts.
This applies only to the first delivery for continuing performance contracts.
Each contract is concluded under the condition that the product is available.
Article 6 – Right of Withdrawal
When purchasing products, consumers have the right to withdraw from the contract within 14 days without stating a reason. This period starts the day after the consumer or a designated third party receives the product.
During this period, the consumer must handle the product and packaging with care and may only unpack or use it as necessary to assess whether they wish to keep it. If they exercise the right of withdrawal, they must return the product in its original condition and packaging, if reasonably possible, along with all accessories and in accordance with clear instructions.
To exercise the right of withdrawal, the consumer must notify the entrepreneur in writing or by email within 14 days of receipt. After this notification, the consumer has another 14 days to return the product. They must provide proof of timely shipment.
If the consumer has not declared the withdrawal or returned the product within the specified timeframes, the purchase becomes final.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises the right of withdrawal, they will bear the cost of returning the goods.
If payment has already been made, the entrepreneur will refund the amount as soon as possible and no later than 14 days after the withdrawal notice, provided the product has been returned or proof of return is provided.
Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur may exclude the right of withdrawal, provided this is clearly stated before the contract is concluded. Exclusion is only possible for products:
Made to the consumer’s specifications;
Clearly personal in nature;
That cannot be returned due to their nature;
That perish or age quickly;
Whose price depends on financial market fluctuations beyond the entrepreneur’s control;
Single newspapers or magazines;
Audio/video recordings or software with a broken seal;
Hygiene products with a broken seal.
Article 9 – The Price
During the validity period stated in the offer, product and/or service prices will not increase, except for VAT rate changes.
Notwithstanding the previous paragraph, the entrepreneur may offer products with variable prices subject to financial market fluctuations. These price changes and their variable nature are explained in the offer.
Price increases within 3 months of contract conclusion are only allowed due to legal provisions.
Price increases after 3 months are only allowed if agreed and:
a. Due to legal regulations; or
b. The consumer has the right to terminate the contract from the date of the price increase.
Prices listed include VAT.
Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products/services conform to the contract, stated specifications, reasonable requirements of usability and reliability, and legal provisions at the time of conclusion.
Any additional warranty from the entrepreneur, manufacturer, or importer never limits the consumer’s legal rights if the entrepreneur fails to meet contractual obligations.
Additional warranty means any commitment granting rights beyond legal obligations in case of non-performance.
Article 11 – Delivery and Execution
The entrepreneur shall exercise the utmost care when receiving and fulfilling orders.
Delivery is to the address provided by the consumer.
Subject to Article 4, accepted orders are fulfilled promptly and within 30 days unless a longer period is agreed. If delivery is delayed or only partial fulfillment is possible, the consumer will be notified within 30 days and may cancel the contract at no cost and potentially claim compensation.
In case of cancellation, the entrepreneur shall promptly refund all paid amounts.
The risk of damage or loss remains with the entrepreneur until the product is delivered to the consumer, unless agreed otherwise.
Article 12 – Duration Contracts: Termination, Extension, and End
Termination:
The consumer may terminate an indefinite contract for regular delivery at any time, subject to agreed notice periods.
A fixed-term contract can be terminated by the consumer at the end of the term.
Termination may occur at any time, without restriction, in the same manner it was entered, and under the same notice period the entrepreneur uses.
Extension:
Fixed-term contracts for regular delivery may not be tacitly renewed or extended.
Article 13 – Payment
Unless otherwise agreed, amounts owed must be paid within 7 working days of the withdrawal period start (see Article 6(1)). For services, the term starts after receiving confirmation.
Consumers must immediately report errors in provided or stated payment data.
If the consumer fails to pay on time and after receiving a reminder with a 14-day grace period, they owe legal interest and collection costs. These costs are:
15% on amounts up to €2,500
10% on the next €2,500
5% on the next €5,000
Minimum charge: €40
The entrepreneur may deviate in favor of the consumer.
Article 14 – Complaints
The entrepreneur has a well-publicized complaints procedure and handles complaints accordingly.
Complaints must be submitted promptly, clearly described, and in full after the consumer identifies the issue.
Complaints are answered within 14 days. If more time is needed, a response timeframe is provided within 14 days.
If unresolved, the dispute may be submitted for mediation.
Consumers in the EU may also file complaints via the European Online Dispute Resolution platform: http://ec.europa.eu/odr.
Article 15 – Applicable Law
All agreements between the entrepreneur and the consumer to which these general terms apply are governed exclusively by Dutch law, even if the consumer resides outside the Netherlands.